Help and Support » General

How to report a problem

Please check twice that you provide all needed information when reporting a problem. Inaccurate and unprecise support requests waste a lot of our time - time, that we’d love to put in the development instead.<br /><br />

Before you report a problem:<br /> Check the status page of RUNALYZE<br />

Consider whether other users could benefit from your question or its answer.<br /> Other users may had a similar problem earlier but have not reported it. These would also take the opportunity to comment on a public post. <br /> If this is the case: Please use the RUNALYZE Community at Facebook or our Forum

None of this is the case? Please provide all possible information

  • Please describe your problem as detailed as possible (steps to reproduce your problem)
  • Tell us when the problem happend
  • Add a screenshot if you think it might help us
  • In case of problems with an activity file: Add that file to your report!
  • Tell us which device or app you are using
  • Tell us your device’s firmware if known

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Please let us know if you have wishes or have encountered bugs. We give our best to make Runalyze as good as possible for you. - Therefore we would be interested in your suggestions for improvement. In general most questions, problems and ideas are more appropriate to ask in the forum.