Suport i ajuda » General
How to report a problem
Please check twice that you provide all needed information when reporting a problem. Inaccurate and unprecise support requests waste a lot of our time - time, that we’d love to put in the development instead.
Before you report a problem:
Check the status page of RUNALYZE
Consider whether other users could benefit from your question or its answer.
Other users may had a similar problem earlier but have not reported it. These would also take the opportunity to comment on a public post.
If this is the case: Please use the RUNALYZE Community at Facebook or our Forum
None of this is the case? Please provide all possible information
- Please describe your problem as detailed as possible (steps to reproduce your problem)
- Tell us when the problem happend
- Add a screenshot if you think it might help us
- In case of problems with an activity file: Add that file to your report!
- Tell us which device or app you are using
- Tell us your device’s firmware if known
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